Shipping policy
Order Processing & Dispatch
We prepare and dispatch all orders within 1–3 business days after payment confirmation, streamlining order processing to shorten waiting time and ensure customers receive their seafood products promptly.
International Shipping & Delivery Time
Our standard international delivery generally takes 6–14 days to reach most global destinations. Delivery times are estimated and may fluctuate based on shipping regions and local customs clearance speed. You can select the rush shipping option at checkout if you need faster expedited delivery.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and delivery destination. The exact shipping cost is clearly displayed at checkout before payment, with no hidden fees or additional undisclosed charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All related charges and expenses are the sole responsibility of the order recipient. We recommend checking your local import regulations prior to placing an order to avoid unexpected extra costs.
Packaging & Shipping Protection
We adopt high-strength, shockproof and professional insulated packaging materials tailored for seafood products, effectively keeping items fresh and preventing damage or leakage during transit.
For high-value orders, optional shipping insurance is available at checkout, providing reliable shipment protection and extra peace of mind for all customers.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging and goods upon delivery. If you notice damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions accordingly.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: contact@bodhihub.shop or phone: +64 27 402 9183.
Thank you for choosing BODHI DUNMORE! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for every customer.